Return & Refund Policy

At UAE Glow Skin, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

Returns

• Returns must be requested within 48 hours of receiving your order.

• The product must be unused, unopened, and in its original packaging.

• For hygiene and safety reasons, opened or used skincare products cannot be returned.

To request a return, please contact our support team with your order number and reason for return.

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Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear photos of the item. We will arrange a replacement or refund accordingly.

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Refunds

• Once your returned item is received and inspected, we will notify you of the approval status.

• Approved refunds will be processed within 5–7 business days.

• Refunds will be issued to the original payment method.

Shipping charges (if applicable) are non-refundable unless the return is due to our error.

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Non-Returnable Items

• Opened or used skincare products

• Items damaged due to misuse

• Sale or promotional items (if marked final sale)